Call centre not available

After visiting a Bonitas approved specialist so that Bonitas covers the full amount they are only paying out half the amount charged by the specialist for a consultation.<br> <br> The real problem however is that when I tried to contact the call centre at 2:20pm on a Friday the automated message indicates that the call centre is now closed and will reopen on Monday. All Bonitas communications including their website however indicate that the call centre is open from 8am to 5pm, Monday to Friday.