MB
Marcel B
1 reviews | Active since Sept 2012
23 Dec 2020, 13:35
Call Center Needs Training
Never have I ever been handled and talked to in such a rude manner over the phone by a call center representative. You are representing your company and then by being so rude, you are showing the face of the company as being rude and belittling.
I am truly not happy with the service recieved from Bradley over the phone today. I am an epeleptic and need the correct medicine each month to prevent me from having uncontroled seizures. I also had one yesterday and at the moment speach for me is difficult yet I feel that he could have done more to not be so impatient with me and to actually want to help. I realy hope this was the first and last time I recieved such bad service. I am from 01 December on my own on a medical aid plan with Bonitas, I used to be on with my wife. And now this is the open arms I get and the welcome I get.
Helpful (0)
Replies (5)0
Replies (5)
Bonitas Medical Fund's replyOfficial
23 Dec 2020, 14:13Hello Marcel,
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We are currently investigating this matter and appreciate your patience while we are resolving this query for you. Regards,
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We are currently investigating this matter and appreciate your patience while we are resolving this query for you. Regards,
Bonitas Team
Bonitas Medical Fund's reply23 Dec 2020, 14:13
Official
Hello Marcel,
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We are currently investigating this matter and appreciate your patience while we are resolving this query for you. Regards,
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We are currently investigating this matter and appreciate your patience while we are resolving this query for you. Regards,
Bonitas Team
MB
Marcel B's updateReviewer Update
23 Dec 2020, 16:01I was promised that a medicine card would be sent to me and still up to now I have received nothing.
MB
Marcel B's update23 Dec 2020, 16:01
Reviewer Update
I was promised that a medicine card would be sent to me and still up to now I have received nothing.
Bonitas Medical Fund's replyOfficial
28 Dec 2020, 13:25Hello Marcel,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply28 Dec 2020, 13:25
Official
Hello Marcel,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
MB
Marcel B's updateReviewer Update
30 Dec 2020, 12:36The matter of the script has been resolved yes but not the matter of the consultant speaking in such a rude manor to me. Also when the other consultant phoned me he did inform me that the matter of the first consultants telephonic behavior is still under review. Does this now mean that he gets away with a slap on the wrist? Does it mean that Bonitas approves the way he speaks to customers? Maybe I should vent my concerns to social media and see if they agree with Bonitas way of handling with the matter. I must say this is totally shocking and really not what I was expecting from such a big company. I must really say thanks for nothing. Thanks for the slap on the wrist.
MB
Marcel B's update30 Dec 2020, 12:36
Reviewer Update
The matter of the script has been resolved yes but not the matter of the consultant speaking in such a rude manor to me. Also when the other consultant phoned me he did inform me that the matter of the first consultants telephonic behavior is still under review. Does this now mean that he gets away with a slap on the wrist? Does it mean that Bonitas approves the way he speaks to customers? Maybe I should vent my concerns to social media and see if they agree with Bonitas way of handling with the matter. I must say this is totally shocking and really not what I was expecting from such a big company. I must really say thanks for nothing. Thanks for the slap on the wrist.
Bonitas Medical Fund's replyOfficial
31 Dec 2020, 12:31Hello Marcel, Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. We regard customer focus as a very important part of our business, and the way in which our staff conduct themselves reflects high in the regard that we have for our customers. Please be advised that corrective measures have been put in place to avoid similar incidents like this occurring in the future. Your support is important to us, and we hope that you’ll continue to give us opportunities to serve you in the future, now that we have put measures in place to ensure this does not happen again. Regards, Bonitas Team
Bonitas Medical Fund's reply31 Dec 2020, 12:31
Official
Hello Marcel, Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. We regard customer focus as a very important part of our business, and the way in which our staff conduct themselves reflects high in the regard that we have for our customers. Please be advised that corrective measures have been put in place to avoid similar incidents like this occurring in the future. Your support is important to us, and we hope that you’ll continue to give us opportunities to serve you in the future, now that we have put measures in place to ensure this does not happen again. Regards, Bonitas Team