ND
Natasha D
1 reviews | Active since Feb 2018
05 Apr 2022, 20:15
Bunch of ***** or ***********!
So Bonitas made a HUGE error on PMB care plan and they admitted that the fault was on their side. The representative called me several times to confirm that all the bills that I will incure due to their negligence will be covered by Bonitas. Now to discover that Bonitas ****, and is not willing to pay their incompetencey. The statement received shows that clearly. So I think its time to take the care plan and look at a wider media source. It also means that I need to take this matter more to a legal platform.
Helpful (0)
Replies (6)0
Replies (6)
Bonitas Medical Fund's replyOfficial
06 Apr 2022, 09:56Hello Natasha D
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
Bonitas Medical Fund's reply06 Apr 2022, 09:56
Official
Hello Natasha D
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
ND
Natasha D's updateReviewer Update
06 Apr 2022, 10:08You know full well my details. This is not my first complaint here.
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Natasha D's update06 Apr 2022, 10:08
Reviewer Update
You know full well my details. This is not my first complaint here.
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Bonitas Medical Fund's replyOfficial
06 Apr 2022, 12:44Hello Natasha D
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply06 Apr 2022, 12:44
Official
Hello Natasha D
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
ND
Natasha D's updateReviewer Update
06 Apr 2022, 16:55You sent me proof of payment, but check for yourself, you've paid over R4000 to the wrong account! That's why Dietrich Bruce Path Care is on me as they were supposed to be payed. Why is it mistakes on top of mistakes?!
ND
Natasha D's update06 Apr 2022, 16:55
Reviewer Update
You sent me proof of payment, but check for yourself, you've paid over R4000 to the wrong account! That's why Dietrich Bruce Path Care is on me as they were supposed to be payed. Why is it mistakes on top of mistakes?!
Bonitas Medical Fund's replyOfficial
07 Apr 2022, 11:10Hello Natasha D
Thank you for notifying us of your complaint,
We will investigate this matter. We sincerely apologise for the inconvenience caused.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint,
We will investigate this matter. We sincerely apologise for the inconvenience caused.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply07 Apr 2022, 11:10
Official
Hello Natasha D
Thank you for notifying us of your complaint,
We will investigate this matter. We sincerely apologise for the inconvenience caused.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint,
We will investigate this matter. We sincerely apologise for the inconvenience caused.
Kind Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
19 Apr 2022, 11:39Hello Natasha D Thank you for submitting a comment to us through Hellopeter. According to the telephonic conversation and the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply19 Apr 2022, 11:39
Official
Hello Natasha D Thank you for submitting a comment to us through Hellopeter. According to the telephonic conversation and the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team