BN
Banele N
1 reviews | Active since Feb 2019
10 Sept 2019, 12:17
BS Service
My mother has been a member with you for over 20 years and the service we have been receiving lately is total bull****! She submitted a dental claim a month ago when we call to find out the status we are told you people paid it to the practice and that we have to go ask the practice to make the reversal mind you the receipt we sent for the claim clearly states: PAID REIMBURSE MEMBER! What type of blundering fool would ignore such a huge stamp and pay the practice? I've now gotten off the phone with a very rude consultant who refused to put me through to her superior! You should be ashamed of how you treat people you make money of.
Helpful (0)
Replies (4)0
Replies (4)
Bonitas Medical Fund's replyOfficial
10 Sept 2019, 13:49Hello Banele Ngcobo,
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with the membership number in order for us to assist with your query.
Please note that your personal information is not showing on the public view platform.
Kind regards,
Bonitas Team
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with the membership number in order for us to assist with your query.
Please note that your personal information is not showing on the public view platform.
Kind regards,
Bonitas Team
Bonitas Medical Fund's reply10 Sept 2019, 13:49
Official
Hello Banele Ngcobo,
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with the membership number in order for us to assist with your query.
Please note that your personal information is not showing on the public view platform.
Kind regards,
Bonitas Team
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with the membership number in order for us to assist with your query.
Please note that your personal information is not showing on the public view platform.
Kind regards,
Bonitas Team
BN
Banele N's updateReviewer Update
11 Sept 2019, 13:03As I wait for a response to my query I see that it's not an urgent matter to you
BN
Banele N's update11 Sept 2019, 13:03
Reviewer Update
As I wait for a response to my query I see that it's not an urgent matter to you
BN
Banele N's updateReviewer Update
12 Sept 2019, 12:32Another day and no response I see the issue of BS service isn't at the bottom only its also at the top
BN
Banele N's update12 Sept 2019, 12:32
Reviewer Update
Another day and no response I see the issue of BS service isn't at the bottom only its also at the top
Bonitas Medical Fund's replyOfficial
25 Sept 2019, 16:15Hello Banele Ngcobo,
Thank you for your enquiry.
According to the telephonic conversation with our representative from Denis, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for your enquiry.
According to the telephonic conversation with our representative from Denis, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply25 Sept 2019, 16:15
Official
Hello Banele Ngcobo,
Thank you for your enquiry.
According to the telephonic conversation with our representative from Denis, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for your enquiry.
According to the telephonic conversation with our representative from Denis, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team