Breath of Fresh Air

<p>Today I spoke to a consultant by the name of Lana Julias who was a breath of fresh air, she insisted on taking ownership of a query that I have spent two weeks trying to get resolved whilst been pushed from pillar to post by Sizwe her colleage from the call centre.</p> <p> </p> <p>Lana Julias was able to in less then 15 minutes resolve my query and send the the requested information.</p> <p> </p> <p>Thank you Lana for being a shining star, taking ownership and leaving me with an awesome client experience post such a horrible experience.</p>