Breach of Contract - Contractual *****

1. I went to my GP in December 2015, during the time I was paying for a Bonitas Standard Plan (R2406/month). <br> <br> 2. I submitted my claim as per the usual process as I still had plenty of money in my savings account. <br> <br> 3. Bonitas did not pay my claim, neither did they communicate with me regarding the claims process. <br> <br> 4. I contacted Bonitas in Jan 2016. They said they didn't process the claim from December as they didn't see a member number on the claim, despite the fact that the member number is clearly stated in the subject field of the email. I then resubmitted the claim.<br> <br> 5. According to the medical aid tariffs for 2015 Bonitas Standard, I should have been refunded R302.20. I only received R194.81 from Bonitas. I queried this. <br> <br> 6. Bonitas said that I went to the Pharmacy in Jan, the pharmacy submitted a claim and at the time I had \NO FUNDS AVAILABLE"in my medical aid savings"