Breach of contract????
I an completely mortified. My optometrist phoned in to check on my benefits and bonitas said I can only claim after 25 December 2018 because I last claimed December 2016. So I went back today and I was told I cannot claim because my contract ends at the end of this month.I paid for December 2018 and I am entitled to all my benefits up to December 2018. I am so disappointed as I was entrenched and changed to Boncap from January 2019. Tomorrow I am going and will pay on cash. Please refund me my optical benefit immediately because you are breaking our contractual agreement! I am happy with Bonitas and have been on Bonitas for so many years. I cannot believe that you will not pay a benefit I am covered for.
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Bonitas Medical Fund's replyOfficial
28 Dec 2018, 09:24Hello avril-janice-swarts,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Bonitas Medical Fund's reply28 Dec 2018, 09:24
Official
Hello avril-janice-swarts,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team