RS
Retselisitsoe S
1 reviews | Active since Apr 2013
19 Dec 2023, 15:22
Booster benefit activated but Bonitas decided to cancel it.
my funds are exhausted, and I then went to Dis-chem for a health screening to activate the Booster benefit, and no confirmation from Bonitas was sent to Me regarding the activation of the booster. then 2 days later I called Bonitas to find out what's going on and the lady I spoke to advised that the booster was activated then got terminated/cancelled. she then promised to escalate the matter and get back to me after 48 hrs. and she still hasn't. i need for Bonitas to activate the booster benefit and call Me to advise of what happened. Bonitas must keep in mind that my benefit is exhausted but they're still deducting money from my salary every month. so I am entitled to the booster benefit, and they must activate it so that I can use it.
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Replies (5)0
Replies (5)
Bonitas Medical Fund's replyOfficial
19 Dec 2023, 16:14 Hello Retselisitsoe S
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply19 Dec 2023, 16:14
Official
Hello Retselisitsoe S
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
RS
Retselisitsoe S's updateReviewer Update
20 Dec 2023, 17:53Good day
Please advise of the turnaround time for the investigation. I should be able to use the booster benefit before 31/12/2023.
Regards
R. Smith
Please advise of the turnaround time for the investigation. I should be able to use the booster benefit before 31/12/2023.
Regards
R. Smith
RS
Retselisitsoe S's update20 Dec 2023, 17:53
Reviewer Update
Good day
Please advise of the turnaround time for the investigation. I should be able to use the booster benefit before 31/12/2023.
Regards
R. Smith
Please advise of the turnaround time for the investigation. I should be able to use the booster benefit before 31/12/2023.
Regards
R. Smith
Bonitas Medical Fund's replyOfficial
21 Dec 2023, 23:03Hello Retselisitsoe S
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Bonitas Medical Fund's reply21 Dec 2023, 23:03
Official
Hello Retselisitsoe S
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
RS
Retselisitsoe S's updateReviewer Update
28 Dec 2023, 08:33Hello
what do you mean by '' this matter has been resolved''? does this mean I can use the booster benefit? Is it now available? I hate having to do this unnecessary follow ups with a well-known company like Bonitas full of a bunch of amateurs.
what do you mean by '' this matter has been resolved''? does this mean I can use the booster benefit? Is it now available? I hate having to do this unnecessary follow ups with a well-known company like Bonitas full of a bunch of amateurs.
RS
Retselisitsoe S's update28 Dec 2023, 08:33
Reviewer Update
Hello
what do you mean by '' this matter has been resolved''? does this mean I can use the booster benefit? Is it now available? I hate having to do this unnecessary follow ups with a well-known company like Bonitas full of a bunch of amateurs.
what do you mean by '' this matter has been resolved''? does this mean I can use the booster benefit? Is it now available? I hate having to do this unnecessary follow ups with a well-known company like Bonitas full of a bunch of amateurs.
RS
Retselisitsoe S's updateReviewer Update
28 Dec 2023, 08:35you guys suck at resolving cases and are very *********** and lack communication.
RS
Retselisitsoe S's update28 Dec 2023, 08:35
Reviewer Update
you guys suck at resolving cases and are very *********** and lack communication.