Boooooonitas

<p>I am writing this complaint on behalf of my 72 year old father. He was advised by his GP to visit a Urologist , based on blood tests done by the GP )and on 22 June 2016 received confirmation from Bonitas that he can see the urologist. </p> <p> </p> <p>The blood was sent to Pathcare and then my dad receives a statement from Pathcare stating that Bonitas will not pay for these tests, the amount adds up to R 1 600.00. It should be noted this is the only bloodwork that he has done this year, so it is not possible that he can’t have funds.</p> <p> </p> <p>The urologist informed my dad that he has to do a biopsy, when my dad contacts Bonitas, they inform him that the fees charged by the Urologist falls outside the fees which they pay. My dad being proactive writes to Bonitas on 18 July 2016 enquiring as to why Pathcare was not paid and also request that Bonitas provide him with the details of Urologists who’s fees fall within the range, paid by Bonitas. His biopsy was scheduled for 22 July 2016.</p> <p> </p> <p>In the same letter he indicates to them that he is experiencing a lot of pain and discomfort. This is only the physical pain he is referring too. It should be noted that my dad has no idea what is wrong with him and when you mention urologist to a person … the next word that comes to mind is prostate and then cancer. Can you comprehend what is going through his head…..</p> <p> </p> <p>At this point my dad still does not know what is wrong with him, yet he is worried and remember he is not young. On 9 August 2016 Bonitas responded to him , however it is completely irrelevant.</p> <p> </p> <p>My dad wrote another letter on the 10 August 2016 requesting feedback and the way forward as he need to have the biopsy done asap. I find it appalling that Bonitas can treat their members in this manner and also have complete disregard for other people’s health,</p> <p> </p>