FB
Faith B

1 reviews | Active since Jul 2016

12 Dec 2016, 14:14

Bontias is the Terrible!!

<p>This is the 2nd time im palcing a complaint on Hello Peter regarding the same thing?<br />Some called me to notify me that they working on my complaint only to get an email that say what I already know and need more explanation on, they i have called since Friday last week and the put me on hold for more then 20min only to tell me that the supervisor is in a meeting.... and finaly after being on the phone for 37min nothing was don??? I requested Documents from them and Meagan Lucas said she send me the documents but there was nothing attached?<br /><br /></p> <p>I just spoken to Sakonzi and he said he will look in to the matter ?? </p> <p> </p> <p>The only way i get someone to notice my complains is when i put if on Hello Peter :( thats just wrong.</p> <p> </p> <p>I pay almost R3500 every month for medical aid and this is the service??</p> <p> </p> <p>query number 051216Q1RFHK.</p> <p>Closure of Query [MI ********** 05]</p> <p> </p>

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Replies (3)
Bonitas Medical Fund
Bonitas Medical Fund's reply12 Dec 2016, 18:08
Official

Hello Salomek,

Thank you for submitting a comment to us through Hello Peter.

This is to confirm that we have received your comment and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards

Bonitas Team

Bonitas Medical Fund
Bonitas Medical Fund's reply12 Dec 2016, 18:10
Official

Hello FaithBr,

Thank you for submitting a comment to us through Hello Peter.

This is to confirm that we have received your comment and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards

Bonitas Team

FB
Faith B's update19 Dec 2016, 13:57
Reviewer Update

I am still waiting on feedback from Bonita's its been 2 weeks now!