NF
Nadene F
1 reviews | Active since Dec 2014
19 May 2021, 17:17
BonSave is a ****
Claim to pay optometry from available saving but does not pay optometry from available saving.
I put in a claim 2 months ago. it still has not been finalised.
my optometrist submitted documents to bonitas to help finalise the claim 10/05/2021. today is 19/05/2021 and we still havent heard back from them yet.
it has been a constant back and forth between myself and bonitas and the PPN SINCE MARCH and my claim is still not finalised.
I have over enough finances in my savings account to cover the claim.
bonitas is not living up to their promise of paying optometry from available savings as stated on their website.
100% would not recommend to anyone who is looking so a solution with a savings option
Helpful (0)
Replies (2)0
Replies (2)
Bonitas Medical Fund's replyOfficial
20 May 2021, 08:37Hello Nadene,
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards,
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards,
Bonitas Team
Bonitas Medical Fund's reply20 May 2021, 08:37
Official
Hello Nadene,
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards,
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards,
Bonitas Team
Bonitas Medical Fund's replyOfficial
20 May 2021, 10:54Hello Nadene,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply20 May 2021, 10:54
Official
Hello Nadene,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team