Bonnitas. You owe me money.

Bonnitas. Where is my money? After numerous attempts to try and speak to someone at Bonnitas, i ask for help here. Since March, when i decided i didnt want the policy that Bonnitas decided to move me too, has been an absolute nightmare. I tell the broker to find me another medical aid, i do not want anything to do with Bonnitas. She does, and im happy. Then i start receiving statements from Bonnitas. I contact the broker, she tells me its cancelled. Bonnitas decides to debit my account, not once, three times. Fortunately im not rolling in it, so the first one depletes my funds and there not able to deduct more than one premium. After a few phone calls, a few visits to Hello Peter, the brokerage firm gets Bonnitas to agree to return my money. However, Bonnitas says that this can take up to 7 days. Its been over 3 weeks now and i still dont have my money back. I cant even phone anyone, cause all that happens, after you have posed as a potential new client, someone finally answers, tells you that your in the wrong department, but they'll transfer you. Then the elevator music starts, and only stops when either your battery is dead, airtime has run out or loadshedding has cut the signal. You promised to return my money, you havent. Your after sales, doesnt exist. Once you have our bank details, were all at your mercy cause Bonnitas just does whatever they like. Good Day

Hope this email finds you well.

Query Reference No: 200723QRRFJ9

This serves to confirm refund request, it takes 7 working days for the payment to reflect in your bank account.

Should you require further assistance, please contact customer services on ***or email us at ***

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