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Veronica B

1 reviews | Active since Aug 2020

06 Oct 2020, 19:27

Bonnitas playing the blame game... nothing is their fault

Recently complained about bonnitas medical aid .....regarding a claim that was not paid up last year ....apparently the matter would be resolved.....recieved a email stating that its my fault that the claim was not paid ....is this the service we are payin for wen it comes to our wellbeing

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Replies (4)
Bonitas Medical Fund
Bonitas Medical Fund's reply07 Oct 2020, 06:55
Official
Hello Veronica B,

Thank you for submitting your details to us through Hello Peter.

This is to confirm that we have received your enquiry.                                                                                                         
Our representative will be in touch with you to discuss this matter and ensure that it is speedily resolved.

Kind regards,

Bonitas Team


VB
Veronica B's update09 Oct 2020, 18:02
Reviewer Update
Evening....after much i stress i do stress on the word much time and hard work on my side url decide to reprocess my claims ....i have spent over 500r in airtime calling ur contact center only to be put on a long long hold and waste of my time and my hard earned money i would reembuised for the countless that i have called ur company regarding this issue ....please dont take us for a joke when ot suits url to pay up url decide to pay up ...its not fair ...we come to bonnitas has a medical aid company to provide us with excellent customer service inturn url treat is like dogs ......i want every cent that i spent on airtime back plus a compensation from bonnitas for all the harrassment caused by not payin my claim .......at the end of the day we are puppets on a string ....
VB
Veronica B's update09 Oct 2020, 18:03
Reviewer Update
And nobody has contacted me regarding my claim url just sent an email ...no contact ..no regard for customer service ...bonnitas solve the mess and distress u caused me due to the unpaid claim
Bonitas Medical Fund
Bonitas Medical Fund's reply11 Oct 2020, 18:21
Official
Hello Veronica B,

Thank you for submitting a comment to us through Hellopeter.

According to our email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team