SB
Suzan B
1 reviews | Active since Dec 2016
17 Aug 2021, 03:44
Bonittas Poor Service
I app**** for a Hospital Plan at Bonitas. I was accepted but with a MONTHLY late joining fee of R869. I have been battling now for 2 weeks to get an answer on why I should pay a late joining fee EACH MONTH after being a member of them on their normal medical aid since 2009. I was without medical since January 2021, 7 months, and app**** to join again but only for a hospital plan. I am very upset and dissapointed in their poor service
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Replies (2)
Bonitas Medical Fund's replyOfficial
17 Aug 2021, 06:19Hello Suzan B
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply17 Aug 2021, 06:19
Official
Hello Suzan B
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
23 Aug 2021, 16:19Hello Suzan B Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We also encourage you to take time and revisit your review, it will mean a lot to us. We apologise for any inconvenience caused to you. Thanks and regards Bonitas Team
Bonitas Medical Fund's reply23 Aug 2021, 16:19
Official
Hello Suzan B Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We also encourage you to take time and revisit your review, it will mean a lot to us. We apologise for any inconvenience caused to you. Thanks and regards Bonitas Team