Bonitas’s horrible customer service

The most horrible medical aid experience I’ve ever come across. Besides the fact that they advertise unlimited GP visits and yet you have to call in (WITH AIRTIME) every time to request auth that they can decide to decline when they feel like it, their consultants are also extremely slow when assisting and they do not call back when the line drops. I find myself spending over R30 for every call I need to make to them because of all the transfers and holds. I am certainly not sticking around. Even the medical insurance I was on previously was so much better, for the huge amount I’m paying here for such service. I am extremely disappointed.