AH
Alan H
1 reviews | Active since Jul 2023
01 Aug 2023, 14:21
Bonitas,poor service and false promises, thats all you get.
Still no resolve, they say its been escalated, if so whereto? You cant call anyone, unless you select Wanting Medical Aid, then when you tell whoever answers your problem, they transfer you to the elevator music that lasts forever and a day, then you have to start all over again. I challenge Bonitas to have someone phone me. Even your email address is answered automatically with a no-reply address. " Someone will be in con..............blah blah blah! Your company deals with the wellbeing of your clients, I feel sorry for anybody that subscribes to this kind of service. I am not your client, you took my money. I want it back!
Helpful (0)
Replies (4)0
Replies (4)Bonitas Medical Fund's replyOfficial
01 Aug 2023, 16:09Hello Alan H
Thank you for notifying us of your complaint.
We have escalated the matter to finance department, and we will keep you updated.
We appreciate your patience while we are resolving this query for you.
We have escalated the matter to finance department, and we will keep you updated.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply01 Aug 2023, 16:09
Official
Hello Alan H
Thank you for notifying us of your complaint.
We have escalated the matter to finance department, and we will keep you updated.
We appreciate your patience while we are resolving this query for you.
We have escalated the matter to finance department, and we will keep you updated.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
AH
Alan H's updateReviewer Update
01 Aug 2023, 18:25Yeah right, ive i had the same response more than once.
AH
Alan H's update01 Aug 2023, 18:25
Reviewer Update
Yeah right, ive i had the same response more than once.
Bonitas Medical Fund's replyOfficial
02 Aug 2023, 10:35 Hello Alan H
Thank you for notifying us of your complaint.
Kindly note that the refund has been processed. Awaiting the proof of payment from Finance,
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply02 Aug 2023, 10:35
Official
Hello Alan H
Thank you for notifying us of your complaint.
Kindly note that the refund has been processed. Awaiting the proof of payment from Finance,
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's replyOfficial
03 Aug 2023, 13:56Hello Alan H
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Bonitas Medical Fund's reply03 Aug 2023, 13:56
Official
Hello Alan H
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
