Bonitas/Medscheme Incorrect Payment -

As a claim and proof of payment, I have submitted 4 receipts of payment from one supplier to Bonitas. All 4 claim were in same format, clearly marked "RECEIPT". The claims were for 4 different treatment dates. Two of the claim have been paid to me, and two have been paid to the practitioner.

Thus clearly a admin fault on behalf of Bonitas. However, Bonitas now expect me to take it up with the practitioner. The practitioner says he is awaiting his bank statements, thereafter he must submit the bank statements to his accountant for verification. He also warns, that if he did receive the payments, I will be liable for bank costs and account fees.

As this was clearly a Bonitas fault, it is for Bonias to pay me immediately and not make the payment subject to their recovery of funds from the practitioner. Neither can Bonitas expect me or the practitioner to carry the bank charges and accounting fees to rectify this matter.