Bonitas/Denis do not care about their clients

I am disappointed with Bonitas/Denis service as they do not practice empathy or even TCF. They have just shown that they do not care about their clients and have even went on to tell me how this is all my fault. Here is my story below:

• On 13/12/2018 my wife who is a dependent on my medical aid went in for a dental procedure at Sandton Day Hospital • I submitted a claim on my side for the cash amount that we had to pay the dentist, which has been sorted. • On 30/04/2019 I got a medical bill from Precision Medical Solutions for Dr S Veeren (Attached) of R3774.37. • I spoke to Joanne from Precision Medical Solutions who informed me that the claim has been submitted a several times but nothing has been done about it. • She even went further and gave me the reference numbers from her interactions with Denis, *** , Ref ********** • I called Denis and spoke to Akhona, who informed me that the claim was never submitted according to her records. • According to Akhona (Denis claims) the only claim that she could find is the claim from Intercare (who also have not submitted the claim on time and because of this, the claim will not be entertained) • So now this means that I owe R3774.37 for Precision and R6734 for Intercare all which were supposed to have been sorted out by both claims and administrators.

This is really frustrating that I have to send this email as a client to ask for assistance that was supposed to have been offered initially by Denis/Bonitas.

It seems nobody actually cares about the fact that I pay my medical aid in full and on time with no questions asked but whenever we have to get a service, you end up having to fight for it.