Hellopeter
Share Your Experience
MN
Monika N

1 reviews | Active since Feb 2021

19 Jan 2023, 11:33

BONITAS/BONCAP will leave you for dead you just a paying number to them nothing more

I will never recommend Bonitas/ Bancap to anyone my father in law in his 70 he must get a urgent hernia operation now as he is verry ill and Boncap told him sorry medical does not pay for that type of operation how do you leave an elderly person in pain . This is our edelry paying their last money to be on Boncap/Bonitas medical and they treat them like dirt. And Bonitas/Boncap contact system very unfriendly you struggle to get hold of anybody at the Bonitas /Boncap medical aid to resolve problems like this you will hit a brick wall so NO turn away from thinking of joining to Bonita Boncap medical plans you will most definitely waist your money and be left for dead you can just go back to state hospital at least you will get help will take longer no use in paying a medical like this that will not assist or make any plan at all

0
Replies (4)
Bonitas Medical Fund
Bonitas Medical Fund's reply19 Jan 2023, 13:40
Official
Hello Monika N

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
 
We will investigate this matter.
  
We appreciate your patience while we are resolving this query for you.
 
Kind Regards

Bonitas 
MN
Monika N's update20 Jan 2023, 11:25
Reviewer Update
A day later and still no resolvement of this urgent matter at hand


Bonitas Medical Fund
Bonitas Medical Fund's reply23 Jan 2023, 14:39
Official
Hello Monika N
 
Thank you for submitting a comment to us through Hellopeter.
 
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
 
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
 
We apologise for any inconvenience caused to you.
 
Kind Regards
 
Bonitas Team
 
MN
Monika N's update21 Feb 2023, 14:10
Reviewer Update
Bonitas/ Boncap it is now a month later and my fater in Law is just worst off . Boncap giving him the run around instead of assisting him urgently he is worst off and still no help from Boncap you instructed him to use a specialist on your list he did so and again this new specialist Boncap recommended informed him yesterday that Boncap will and shall not pay for any operation Bonitas/Boncap it seems you want him to die and wont care a bit as long as you can only collect the monthly instalments how can you be so heartless against our elderly people how can you let our elderly that pays your medical suffer in pain