Bonitas you can do better!

Been on this medical aid for more than a year. Wanting to add my 2 children and my partner. Application forms done. Id's of each done. Get an email back can't load my daughter. There is no such name. Even with her ID! 10days emails back and forth. Phone calls..NO HELP! They added my son and partner still my daughter is waiting to be added. They can't even give me the correct premium. No manager to be seen. Can't speak to underwriting. Keeps saying they will escalate with reference numbers. It's month end..meaning to wait another month due to their own incompetence. The service is shocking! 10days to rectify the problem THEY CREATED because ONE PERSON WHO LOADS THE APPLICATION CANT READ! or open the ID copy to see. And this was confirmed on email. No we did not open the ID document.