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Nomsa
1 reviews | Active since Feb 2024
24 Jul 2025, 07:26
Bonitas worst service experience
I am having the worst experience with Bonitas. Since May I have been expecting a savings refund. Only to be told told the matter is being escalated and will be resolved within 14 working days. You can count the escalation periods I have had to endure until date.
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Replies (2)
Bonitas Medical Fund's replyOfficial
24 Jul 2025, 09:02Hello Nomsa
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We have escalated your complaint to the finance department for urgent assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We have escalated your complaint to the finance department for urgent assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply24 Jul 2025, 09:02
Official
Hello Nomsa
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We have escalated your complaint to the finance department for urgent assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We have escalated your complaint to the finance department for urgent assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
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Nomsa's updateReviewer Update
24 Jul 2025, 15:19The escalation is what has lost meaning because it has not yielded any result. So, if you are telling me that you are escalating for another 14 days to your unreachable finance department, is it as nothing.
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Nomsa's update24 Jul 2025, 15:19
Reviewer Update
The escalation is what has lost meaning because it has not yielded any result. So, if you are telling me that you are escalating for another 14 days to your unreachable finance department, is it as nothing.