FP
Ferdi P
1 reviews | Active since Apr 2013
25 Feb 2026, 17:18
Bonitas worst Medical aid in South Africa
Worst Medical aid Ever ,You can call or email all you like you wont be helped as long as you pay then they are happy but when you need help don't even bother ,They pay for almost nothing and getting them to pay for something is even more of an uphill battle .Short version ,Wife needs glasses ,went to optometrist and got quote for glasses, Went ahead and did the whole procedure ,Funds taken from savings and only R2900 out of a R10500 bill leaving you with the rest to pay makes you wonder why you have medical aid as you will end up paying the majority of the bill ,This is the second time this has happened last time i got approval they took it out of my savings and not the actual benefit and left me with a R14k bill ,None the less I send a email on 17-02-2026 requesting them to pay for the glasses out of my savings and accumulated savings till this day no reply even after 3 follow ups send they just ignore you ,I can not understand what can be so hard or why it can take so long as I have the savings available and you paid a part of the glasses out of the savings so why not pay for the whole thing ,I got told to email and request this which I did but yet no reply as they have rec there money for your installment then they just don't care about you ,RATHER GET A DIFFERNT MEDICAL AID AS BONITAS IS THE ABSOLUTE WORST !!!Bonitas if you are actually interested in solving this matter my query number : 170226QF1YN2 I await your reply
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Replies (5)0
Replies (5)
Bonitas Medical Fund's replyOfficial
26 Feb 2026, 09:39Hello Ferdi P
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply26 Feb 2026, 09:39
Official
Hello Ferdi P
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
FP
Ferdi P's updateReviewer Update
26 Feb 2026, 11:06So All you do is send automated msg ,Is there no person in your company that has the brain capacity to type and actual msg ,So I got a reply now saying that the supplier needs to send some form showing the short fall ,ARE YOU PEOPLE THAT THICK ,YOU HAVE THE ACCOUNT YOU PAID R2900 TOWARDS IT LEAVING ME WITH THE REST HOW DO YOU NOT KNOW WHAT IS GOING ON ,I called Bonitas again and this man now said we cant split the payment out of 2 different savings WHY THE HELL NOT this is just another way for Bonita's to make Shure they pay the bare minimum and milk there clients for every cent they have ,Great business model ,Promise clients you pay this and that and then pay for ****all and leave the poor client to pay for every thing
Then the guy I spoke tells me it has a 20 day turn around time ,WHAT THE ACTUAL **** 20 DAYS TO TYPE IN A NR ON A SHEET THAT might explain why you guys are beyond useless if it takes you 20 days to type in 4 nr WOW ,I will not wait 20 days I send my request on the 17th already and you choose to ignore my instruction on How to use my OWN FKN MONEY
Listen to me now
Take all my accumulated savings and pay it towards the bill you left me with
Take the remainder out of my normal savings and pay the remainder of the bill
260226QFJ3YM THAT IS MY NEW REF EVEN THOU IT DOES NOT MEAN ****
Get this done I am not waiting 20 days again cause you don't know what you are doing we must wait for our medical items ,I will post a review every single day 2 times a day untill this is resolved ,I will also post reviews on all your social media pages untill this is resolved so that the people can see who they are getting in bed with
PEOPLE STEER CLEAR OF THIS COMPANY THE REVIEWS SPEAK FOR THEM SELF YOU ARE BETTER OFF GIVING YOUR MONEY TO SOME RANDOM PERSON ON THE STREET ATLEAST WITH THEM THEY WILL SMILE BEFORE THEY f@#k YOU
Then the guy I spoke tells me it has a 20 day turn around time ,WHAT THE ACTUAL **** 20 DAYS TO TYPE IN A NR ON A SHEET THAT might explain why you guys are beyond useless if it takes you 20 days to type in 4 nr WOW ,I will not wait 20 days I send my request on the 17th already and you choose to ignore my instruction on How to use my OWN FKN MONEY
Listen to me now
Take all my accumulated savings and pay it towards the bill you left me with
Take the remainder out of my normal savings and pay the remainder of the bill
260226QFJ3YM THAT IS MY NEW REF EVEN THOU IT DOES NOT MEAN ****
Get this done I am not waiting 20 days again cause you don't know what you are doing we must wait for our medical items ,I will post a review every single day 2 times a day untill this is resolved ,I will also post reviews on all your social media pages untill this is resolved so that the people can see who they are getting in bed with
PEOPLE STEER CLEAR OF THIS COMPANY THE REVIEWS SPEAK FOR THEM SELF YOU ARE BETTER OFF GIVING YOUR MONEY TO SOME RANDOM PERSON ON THE STREET ATLEAST WITH THEM THEY WILL SMILE BEFORE THEY f@#k YOU
FP
Ferdi P's update26 Feb 2026, 11:06
Reviewer Update
So All you do is send automated msg ,Is there no person in your company that has the brain capacity to type and actual msg ,So I got a reply now saying that the supplier needs to send some form showing the short fall ,ARE YOU PEOPLE THAT THICK ,YOU HAVE THE ACCOUNT YOU PAID R2900 TOWARDS IT LEAVING ME WITH THE REST HOW DO YOU NOT KNOW WHAT IS GOING ON ,I called Bonitas again and this man now said we cant split the payment out of 2 different savings WHY THE HELL NOT this is just another way for Bonita's to make Shure they pay the bare minimum and milk there clients for every cent they have ,Great business model ,Promise clients you pay this and that and then pay for ****all and leave the poor client to pay for every thing
Then the guy I spoke tells me it has a 20 day turn around time ,WHAT THE ACTUAL **** 20 DAYS TO TYPE IN A NR ON A SHEET THAT might explain why you guys are beyond useless if it takes you 20 days to type in 4 nr WOW ,I will not wait 20 days I send my request on the 17th already and you choose to ignore my instruction on How to use my OWN FKN MONEY
Listen to me now
Take all my accumulated savings and pay it towards the bill you left me with
Take the remainder out of my normal savings and pay the remainder of the bill
260226QFJ3YM THAT IS MY NEW REF EVEN THOU IT DOES NOT MEAN ****
Get this done I am not waiting 20 days again cause you don't know what you are doing we must wait for our medical items ,I will post a review every single day 2 times a day untill this is resolved ,I will also post reviews on all your social media pages untill this is resolved so that the people can see who they are getting in bed with
PEOPLE STEER CLEAR OF THIS COMPANY THE REVIEWS SPEAK FOR THEM SELF YOU ARE BETTER OFF GIVING YOUR MONEY TO SOME RANDOM PERSON ON THE STREET ATLEAST WITH THEM THEY WILL SMILE BEFORE THEY f@#k YOU
Then the guy I spoke tells me it has a 20 day turn around time ,WHAT THE ACTUAL **** 20 DAYS TO TYPE IN A NR ON A SHEET THAT might explain why you guys are beyond useless if it takes you 20 days to type in 4 nr WOW ,I will not wait 20 days I send my request on the 17th already and you choose to ignore my instruction on How to use my OWN FKN MONEY
Listen to me now
Take all my accumulated savings and pay it towards the bill you left me with
Take the remainder out of my normal savings and pay the remainder of the bill
260226QFJ3YM THAT IS MY NEW REF EVEN THOU IT DOES NOT MEAN ****
Get this done I am not waiting 20 days again cause you don't know what you are doing we must wait for our medical items ,I will post a review every single day 2 times a day untill this is resolved ,I will also post reviews on all your social media pages untill this is resolved so that the people can see who they are getting in bed with
PEOPLE STEER CLEAR OF THIS COMPANY THE REVIEWS SPEAK FOR THEM SELF YOU ARE BETTER OFF GIVING YOUR MONEY TO SOME RANDOM PERSON ON THE STREET ATLEAST WITH THEM THEY WILL SMILE BEFORE THEY f@#k YOU
FP
Ferdi P's updateReviewer Update
26 Feb 2026, 12:02Not Good enough This should have been resolved on the 17th already when I requested this ,Now you just trying to save face ,I want this resolved today as my original request was send on the 17th already and you choose to just brush it off ,As stated above I will keep posting on Hallo Peter and social Media till this is resolved ,Again we must wait for our Medical equipment cause Bonitas ALWAYS HAS SOME OTHER ISSUE WHEN HAVING TO PAY A CLAIM ,I THINK I SHOULD POST THE STUFF FROM MY OTHER CLAIM ASWELL WHERE I HAD ORTHORZASION TO HAVE A PROCEDURE DONE AND BONITAS REFUSED TO PAY IT OUT OF MY BENIFIT AND LEAVE ME WITH A R14K BILL ,NONE THE LESS MY QUIRY IS RUNNING FROM 17 FEB ALREADY SO I DONT CARE FOR THE IT TAKES TIME IT CAN NOT TAKE 2 WEEKS TO TYPE IN 4 NUMBERS AFTER THE INSTRUCTION WAS REC FROM THE CLIENT TO USE THWERE MONEY ,WHEN I HAVE TO PAY YOU CAN I ALSO TELL YOU THAT YOUR PAYMENT HAS A 20 DAY TURNAROUND TIME ???
FP
Ferdi P's update26 Feb 2026, 12:02
Reviewer Update
Not Good enough This should have been resolved on the 17th already when I requested this ,Now you just trying to save face ,I want this resolved today as my original request was send on the 17th already and you choose to just brush it off ,As stated above I will keep posting on Hallo Peter and social Media till this is resolved ,Again we must wait for our Medical equipment cause Bonitas ALWAYS HAS SOME OTHER ISSUE WHEN HAVING TO PAY A CLAIM ,I THINK I SHOULD POST THE STUFF FROM MY OTHER CLAIM ASWELL WHERE I HAD ORTHORZASION TO HAVE A PROCEDURE DONE AND BONITAS REFUSED TO PAY IT OUT OF MY BENIFIT AND LEAVE ME WITH A R14K BILL ,NONE THE LESS MY QUIRY IS RUNNING FROM 17 FEB ALREADY SO I DONT CARE FOR THE IT TAKES TIME IT CAN NOT TAKE 2 WEEKS TO TYPE IN 4 NUMBERS AFTER THE INSTRUCTION WAS REC FROM THE CLIENT TO USE THWERE MONEY ,WHEN I HAVE TO PAY YOU CAN I ALSO TELL YOU THAT YOUR PAYMENT HAS A 20 DAY TURNAROUND TIME ???
Bonitas Medical Fund's replyOfficial
03 Mar 2026, 13:37Hello Ferdi P
Thank you for submitting a comment to us through hellopeter.
According to the email communication sent to you, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Bonitas Medical Fund's reply03 Mar 2026, 13:37
Official
Hello Ferdi P
Thank you for submitting a comment to us through hellopeter.
According to the email communication sent to you, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
FP
Ferdi P's updateReviewer Update
10 Mar 2026, 12:23You did not resolve **** ,You took my money from the savings and you have done **** all after that ,No payment made to PPN they have not rec anything they don't know about anything and the client still has to wait ,You are useless and should be closed down ,I am giving you till COB today to sort out your **** with your PPN provider and get a Payment advise send to the Provider for my Wife's glasses ,I will post this on every social media page every day twice a day untill I have confirmation from my provider that the money has been rec , USELESS COMPANY PEOPLE DONT USE THEM THEY ARE A BUNCH OF ******* AND WILL NOT PAY YOUR MEDICAL EXPENSES
FP
Ferdi P's update10 Mar 2026, 12:23
Reviewer Update
You did not resolve **** ,You took my money from the savings and you have done **** all after that ,No payment made to PPN they have not rec anything they don't know about anything and the client still has to wait ,You are useless and should be closed down ,I am giving you till COB today to sort out your **** with your PPN provider and get a Payment advise send to the Provider for my Wife's glasses ,I will post this on every social media page every day twice a day untill I have confirmation from my provider that the money has been rec , USELESS COMPANY PEOPLE DONT USE THEM THEY ARE A BUNCH OF ******* AND WILL NOT PAY YOUR MEDICAL EXPENSES