BONITAS - WORST MEDICAL AID EVERS

THIS IS THE WORST MEDICAL AID EVER. ITS BEEN TWO WEEKS WAITING FOR A SPECIALIST PRE-AUTHORISATION THAT WAS SUPPOSED TO HAPPEN ON THE 17TH OF AUGUST. I HAVE WRITTEN TO ***, CALLED YOUR O***. I SAT ON THE WHATSAPP HELPLINE FOR OVER 2 HOURS WITHOUT GETTING ASSISTED. WHAT IS REALLY HAPPENING WITH BONITAS.