Bonitas , worst medical aid and either gross incompetence or possible *****.

On the 15 December I went for a gastroscope having first obtained approval from Bonitas Hospital Approval. I had he gastroscope without any problems. A few days later I received a claims advise from Bonitas, Surprisingly the amount was correct but the claims advise was in my wifes name. I emailed Bonitas about their error and they came back advising that they had not made an error and that it must be the surgeons rooms. The rooms then sent a screen grab showing that there invoice was correct. Before this matter was resolved I received a claims advise from Bonitas that was from service providers that I have never heard of advising that I owed over R4,000,00 for a biopsy. I again emailed Bonitas who advised me to contact my surgeons rooms as they had not made an error. This I did and although the date was the same as my procedure and the claim advise was in my name, the practice number was not from my surgeon. I have had to contact Bonitas again. This is also complicated as each time one emails them one receives an automated response which gives a reference number but no title. Last week I had a total of 15 emails from Bonitas all with different reference numbers and they asked me to rate the person who dealt with my query. I had so many reference numbers I did not know what query Bonitas refereed to. I suffer from Barrets and GORD ,both of these are PMB.s and I was required to take one tablet per day. As my problem was getting considerably worse I contacted both my GP and specialist and both advised me to increase my dosage to 2 tablets per day. My specialist supp**** me with a prescription for 2 tablets per day which I forwarded to Bonitas who said they required a full motivation from the specialist. To me if a specialist gives one a prescription this is a motivation for what is required. As a result of this I had the gastroscope referred to above and the specialist confirmed what he said about 2 tablets per day and has done the required motivation to Bonitas. I am still waiting for their response. During the period mentioned above I was very ill and lost over 7 kg in weight.