Bonitas Worst medical aid

After late submission for the Verification of income the member was moved to a higher bracket. I then completed the forms send them through, yes it was late and I made contact with them via email. Payment arrangement was not excepted by them because well the amount must have been to little. So they informed me that only 3 months are allowed to pay the outstanding amount. I agree to that per email and send them the first proof of payment. I paid more then I should have because I did not want them to suspend the medical aid. After going to the Dr, an operation needs to be done the medical aid then informed the Dr rooms that the medical aid has been suspended. After the payment has been done the medical aid still suspended the fund. *********** is not even the word I can use to describe the communication and the lack of client service one get from them. I signed another payment arrangement that the payment will be done, however I need the suspension to be lifted. I was on the phone for 30 min, and well that for got me nowhere just more frustrated with the fact they I cannot get assistance from them. They can see my communication and my willingness but they will not have a bit of humanity in them to assist me. Poor service. Poor client service. Poor communication skills. I wish for them to one day see that we are all human and mistakes can happen. But hey the payments are being made they get their money and they are happy while the clients suffer in silence.