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Anastasia V

1 reviews | Active since Oct 2013

06 Jun 2022, 05:42

Bonitas worst medical aid

I am really really fed uo with the pathetic service from Bonitas. Can someone just do their ****ing job correclty. I made manual payment on 01/06/2022 according to my new arrangement with them. On friday 03/06/2022 they confirmed money allocated and benefits reinstated. Now I received an email stating benefits suspended because they did not receive my premium for June. I am so irritated with this. In the mean time I am struggling for my claims to be paid back to me. I strongly request that you immediatly reinstate my benefits and refund my claims back to me TODAY 06/06/2022!!! I WILL NOT WAIT 5 WORKING DAYS FOR FEEDBACK! FINANCE NEED TO DO THEIR JOB PROPERLY AND I WANT EVERYTHING TO BE DONE TODAY!!!! I WILL ALSO PROCEED TO THE HEALTH OMBUD BECAUSE YOUR SERVICES ARE PATHETIC AND THE WAY YOU TREAT ME IS UNFAIR

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Replies (4)
Bonitas Medical Fund
Bonitas Medical Fund's reply06 Jun 2022, 07:51
Official
Hello Anastasia V 

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
 
We will investigate this matter.
  
We appreciate your patience while we are resolving this query for you.
 
 Kind Regards

Bonitas Team
AV
Anastasia V's update06 Jun 2022, 15:09
Reviewer Update
I WANT FEEDBACK TODAY STILL AS WELL AS THE REFUNDS FOR THE CLAIMS I PAID
Bonitas Medical Fund
Bonitas Medical Fund's reply07 Jun 2022, 07:03
Official
Hello Anastasia V
  
Thank you for submitting a comment to us through Hellopeter.
 
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Kind Regards

Bonitas Team
AV
Anastasia V's update08 Jun 2022, 05:11
Reviewer Update
This matter has not been resolved. I am not willing to accept feedback that I need to wait another 20 working days for my refund on the claims that I have paid. Like I said before I have been struggling with Bonitas to reinstate my benefits since April and it is not my fault if some person in finance could not do their job properly. If finance did their job all these claims would have been processed and paid already why should I be penalised by Bonitas lack of competency and unprofessionalism.

I want my claims processed and paid back as a matter of urgency!!!!!!