Bonitas worst medical aid

Absolutely appalled at this medical lack of service.

My mom was admitted into hospital till this day I have not received the communication of her admission, admission number nothing.

I did call as she was discharged I wanted the details of what they offer when one is discharged as I was previously on Nedgroup and when you discharged from hospital they offer you 10 physio sessions as part of your recovery from hospital. When I called Bonitas I was told that there’s systems was done and that the case worker needs to update the case and I should expect to get a reply 4 days later still waiting.

I am paying R10000 a month for medical aid contributions and this is the kind of lack of service I get from Bonitas absolutely disappointed. Even if you call they don’t know how to help you.

Very pointless calling or even emailing. I would not recommend this medical aid to anyone please think twice as it seems there is no one to help when you need information.