Bonitas Worst Medical Aid

Without Prejudice "Bonitas is the worst medical aid to have in South Africa, yet they advertise on television that they are South Africa's favourite medical aid. They merged with Liberty but nothing has improved. I have an outstanding query that has taken more than 3 weeks to be resolved and every time I call them they tell me a that my request has been approved but a letter needs to be generated from the system but it is currently down. I dont understand how an institution of this size and nature can be have system failures for more than 5 days when in the medical industry time is a commodity that can not be wasted. They want to discharge my wife from the rehab centre but haven't given the required equipment to accommodate her as she was in major car accident. They refusing for her to extend her stay at a rehabilitation center where she is recovering, yet they will be recovering every cent from the Road Accident Fund. Bonitas is absolutely pathetic, Discovery patients at the same rehab center experience no issues of this nature. Bonitas promise to get back to me after sitting for hours on the phone with them but I never get a call back. Absolutely pathetic and misleading service provided by Bonitas, extremely disgusted and dissapointed by Bonitas. I have been a loyal member for more than 13 years , payiing my memberships fees every month and the one time I really need help from them, they leave helpless."