Bonitas Worst Medical Aid

<p>Dear Peter, I have been with Bonitas for a number of years now. During 2016 I had critical surgery. However I now need to see a Specialist for a follow-up visit in view of the surgery. I approached Bonitas for an authorisation number, only to be told to visit the Doctor first and obtain a referral from them. Wasting my benefits. I have spoken with them numerous times. I have on record their telephonic reference numbers as well as their electronic query reference numbers - many.</p> <p> </p> <p>I then approached them to add a member to my profile, but please to quote first. I have all these e-mails and the reference numbers obtained from Bonitas. They consequently simply added the beneficiary, NO QUOTE and tried to bill me for this. This subsequently has led to me being suspended as I refused to pay the exuberant amount charged by them, including a Late Joiner Monthly Payment amount.</p> <p> </p> <p>Now subsequently I sit with no medical aid, my beneficiary still no medical aid, no authorisation for a follow-up visit to a Specialist who did the surgery, and my payment for June 2017 which I want refunded. I also sit with many reference numbers, and e-mails and no Competent Agent to talk to who has some integrity and some decision making ability.</p> <p> </p> <p>They sit with a disgruntled principle member, a possible additional member who now definitely won't join, a huge bottleneck in their COMPUTER generated system and my Payment for the month of June 2017. They also sit with Staff who now can't deal with the many generated reference's, both generated electronically and telephonically. Staff who can't put 2 and 2 together to fathom this out and importantly, they also sit with my money which they will probably try to retain, And their financial woes!</p> <p> </p> <p>Today I am seeking alternate medical aid cover with a company and an agent whom I have already contacted! Very irresponsible Bonitas.</p>