1 reviews | Active since Jan 2021
Bonitas - worst international travel cover ever!
Do not travel overseas if you are Bonitas medical aid. First of all they don’t get back to you when you request your travel insurance multiple times, including multiple emails, multiple phone calls etc. Even the medical aid broker cannot help me as Bonitas is of no assistance. The social media manager is great at replying to comments saying Bonitas cares. And after requesting my membership number be sent via DM with my query. Guess what, no action. Along with the follow up emails I sent yesterday and today. Bonitas is pathetic!
Also when I was in Thailand I experienced first hand at how much better discovery medical aid is when it comes to covering their clients for international travel. The third party company Bonitas uses to provide international cover in Thailand is excluded by some hospitals in Thailand and I found this out first hand.
I guarantee I will get a reply saying Bonitas cares now but I guarantee you that it’s all facade.
Oh and don’t try phone me. I am overseas without medical aid for 1 month now and you still haven’t sorted that out. And hence my phone won’t work
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We are currently investigating this matter.
We appreciate your patience while we are resolving this query for you.
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We are currently investigating this matter.
We appreciate your patience while we are resolving this query for you.
Bonitas Team
The only email I got was when the broker informed you I am cancelling my policy with you. And even then I am expected to follow procedures and fill out forms. But you are incapable of following your own procedures (ie. responding to emails, providing the necessary cover etc) so why should I. All I say is good luck trying to get money out of me. I refuse to fill out your stupid forms and abiding by rules you so selectively follow. Also please explain why I shouldn’t get a refund for January as you never provided me with the benefits I pay for?
The only email I got was when the broker informed you I am cancelling my policy with you. And even then I am expected to follow procedures and fill out forms. But you are incapable of following your own procedures (ie. responding to emails, providing the necessary cover etc) so why should I. All I say is good luck trying to get money out of me. I refuse to fill out your stupid forms and abiding by rules you so selectively follow. Also please explain why I shouldn’t get a refund for January as you never provided me with the benefits I pay for?
The 30% pass marks is starting to filter through these days I see.
The 30% pass marks is starting to filter through these days I see.