BONITAS WORST CUSTOMER CARE

i am utterly disappointed with Bonitas , i had to go to the hospital in September of 2018 ,the hospital did the pre authorization for the procedure nobody contacted me or said anything about the doctor is not on the scheme list . Bonitas went ahead and approved the pre authorization ,again that i did NOT do. now the Dr is billing me and Bonitas is not paying i send the bill every month from October getting no replies from the medical aid only reference numbers like 121218Q522M8 so i called them asking questions the first lady i talked to, as procedure she asked me my medical aid number . then she asked my ID and cellphone number .confirming who i am she accepted my details,she said she cant help me its not them its the Dr. so she could not help me so said good bey . few minutes later i still wanted answers so i called again the second lady started out nice she did the same procedure and asked me m medical aid number then my ID and Cellphone number i got a reply just NO my number is incorrect how could this be as i just gave it to the first lady then she asked postal adress, wrong again then my email she was already upset with me and i didn't even begin with my problem , i asked if i can talk with the manager or senior manager she said no they are not in , i told her my problem that i have no knowledge of any extra cost i have to pay because of the pre authorization i did not do , a gave no concent to any one that i would pay the extra because i did not know about it now they tell me no they send a message out that state i would be liable for payment .i did not receive it because that is the wrong number ,also nobody not my medical aid or dr made sure i knew or i agree to the terms no one ,the woman on the phone got frustrated with me so i asked again can i talk to a supervisor management she Transferred me to the Team Leader, she had an aggressive approach towards me i also explained to her my situation , she then said all she can do is send a email to a supervisor, then the supervisor will contact me the next day ..this all happened on the 9 th of January 2019 i still did not receive feedback . at the moment i won't recommend BONITAS as a medical aid