Bonitas worse than Discovery

so a lady from Bonitas called me and said that she will resubmit the claims and that i will be charged a 30% penalty and the rest will be paid. now imagine my horror when i get a statement that on the one account of R1373.30 Bonitas is paying 380 and the balance is for my account. how is 993.30 30% of R1373.30? ****s

so i phoned Boncap and nobody is able to assist me. I spoke to Odil who told me that the scheme only got my claim 2 weeks later hence i need to pay 30%( they still have not paid the 70% as per previous communication, this is false as i have an email from Bonitas on the 17 August regarding the claim. i went to the hospital on the 15th August. i was then transferred to Katlego for an explanation as to why the claim was not settled, who then told me that he cannot assist me at all and i need to speak to someone else. i was then transferred to Abigail who also suprisingly could not assist me. so a month later, claim has not been paid. nobody knows what is hapenning and cannot give me any information at Bonitas. after being on the phone for a good 40 minutes i cut the call without any help whatsoever. have always given bonitas a 5* and at the moments i have to give them a minus * if i can. really really terrible service