LC
Lizette C

1 reviews | Active since Sept 2013

25 Aug 2022, 10:45

Bonitas Worse Medical Aid Ever

Bonitas is the worse medical aid that you can get if it comes to children that was diagnosed with Type 1 Diabetes.

I had endless issues with them paying claims for the Endo Specialist. My daughter's specialist wrote them a motivation letter as she urgently needed the insulin pump as she is only 3 years old and with the pump there is monthly consumables cost and they point blank refused to assist with anything not even partial payment towards sensors or the consumables monthly that cost R5k that I had to pay out of my pocket every month. The specialist fee they only payed me back like 1/4 of the amount of the specialist fees.

Then lets not even talk about how they terminated my medical aid a month earlier that what I had requested and not even 1 email or word from them when they terminated our medical aid. Me and my daughter sitting currently without a medical due to there ***********'s employees that is working for them.

Yes we are starting a new medical aid on the 1st September, but for now I have to pay once again everything out of my pocket due to Bonitas that went to terminate my medical aid the end of 31 July 2022 instead of the 31st Aug 2022.

Worst worst worst medical aid, thank goodness I moved away from them!

0
Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply25 Aug 2022, 11:14
Official
Hello Lizette C
 
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
 
We will investigate this matter.
  
We appreciate your patience while we are resolving this query for you.
 
Kind Regards

Bonitas Team


Bonitas Medical Fund
Bonitas Medical Fund's reply26 Aug 2022, 21:34
Official
Hello Lizette C
 
Thank you for submitting a comment to us through Hellopeter.
 
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We sincerely apologise for any inconvenience caused to you.

Kind Regards

Bonitas Team