Bonitas , worse and worse service,

I recently developed 2 hernia's and visited my GP and he said he thought I required an operation and referred me to a surgeon. He agreed with the GP and the operation was scheduled for the 27 Feb.

I phoned Bonitas hospital authorization and all seemed to be fine except they required the cost of the operational gauze to be used. Unfortunately my surgeon was away for a few days and his staff required the size of the gauze prior to obtaining the price of the gauze. Yesterday I received an email from Bonitas advising me that my operation had been declined and to contact my surgeon. Unfortunately my surgeon is operating today and have still not been able to obtain the price of the gauze . I phoned Bonitas Hospital Authorization this morning and they confirmed that the authorization was declined pending the cost of the gauze,

I asked them if they had ever heard of the word pending as surely my authorization is "pending" and not "declined" . They in formed me that they never use the term pending and they said the never use this and only use approved or pending. I advised them that this is ******* as I had a previous operation and they required the cost of some orthopedic items and all emails were stated " pending"

I also asked if they had any idea how much stress the word " declined" had when one had been informed that an operation is required. This shows the lack of thought ,compassion and training that Bonitas has.

Unfortunately I am not able to change Medical Aids as my previous employer pays some of my subscription. But if only I could as if I could I would as to me Bonitas are the worst medical aid I have ever used.