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ZM
Zaid M

1 reviews | Active since Oct 2018

09 Oct 2018, 16:31

Bonitas won't cancel

Bonitas will still not acknowledge my request to cancel my account, after they refuse to move me to a cheaper plan. I asked last Friday. The Membership department is really frustrating to deal with. They seem to lazy to move me to another plan, and now seem lazy to cancel.

Imagine if I had claims for them to process...

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Replies (3)
ZM
Zaid M's update09 Oct 2018, 16:34
Reviewer Update
I know that the only response I will get from them is this copy and pasted message they tell everyone: "Thank you for submitting your details to us through Hello Peter. This is to confirm that we have received your information and that we are currently investigating this matter. Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved. Kind regards, Bonitas Team"
Bonitas Medical Fund
Bonitas Medical Fund's reply10 Oct 2018, 10:30
Official

Hello zaid_mo,

Thank you for submitting a comment to us through Hellopeter.

According to the telephonic conversation with our representative, we hereby confirm that a termination of membership form has been emailed to you and we will await your feedback.

We apologise for an inconvenience caused to you.

Thanks and regards,

Bonitas Team

Bonitas Medical Fund
Bonitas Medical Fund's reply12 Oct 2018, 09:35
Official

Hello zaid_mo,

Thank you for submitting a comment to us through Hellopeter.

According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team