1 reviews | Active since Oct 2016
Bonitas won't pay 4439 code in hospital pathology test
<p>My daughter was admitted 2o June in hospital and padetrician requested test to be done by lancet which was respiratory virus.bonitas rejected the claim saying it ws a wrong code to use i then called lancet to requeats pathology request form with correct code as requested by bonitas lancet told me the code is correct and cnt be changed nw i am sitting with R1800 bill which bonitas cnt pay and now lancet has handed my account to debtors collectors what really irritates me bonitas is not being transparent they keep telling me to send pathology request form and I do there after I receive an email from them that claim has been rejected correctly.with my understanding all pathology test are covered with my standard option why is this happening and why can't bonitas solve this issue </p>
Hello khethy
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Hello khethy
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Hello khethy
Thank you for submitting a comment to us through Hello Peter.
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Bonitas Team
Hello khethy
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas Team
Hello khethy
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas Team
Hello khethy
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas Team
Hello khethy
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As per the telephonic conversation with our representative; We hereby confirm that a detailed email with feedback regarding your complaint has been sent to you and this matter has now been resolved.
Bonitas strives to give the best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards
Bonitas Team
Hello khethy
Thank you for submitting a comment to us through Hello Peter.
As per the telephonic conversation with our representative; We hereby confirm that a detailed email with feedback regarding your complaint has been sent to you and this matter has now been resolved.
Bonitas strives to give the best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards
Bonitas Team