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fusaanne F

1 reviews | Active since Jun 2017

20 Oct 2023, 10:42

Bonitas will give u a run for a baby bag. Worst service ever...

Bonitas Medical Fund is the worst. I wouldn't advice any pregnant woman to be with Bonitas. They are very unprofessional. I registered for a baby bag a while ago. I am due to deliver tomorrow and still haven't received it. Called the offices and spoke to Evelyn all they had to say is that they are out of stock and I MIGHT GET A BABY BAG BY END OF NEXT WEEK . What nonsense is that. stop treating us like you are doing pregnant women a favor by giving us baby bags for free. Those bags are nit free they are priced for on our monthly premiums. And what am I going to be doing with the newborn diaper that are received way after the baby is born and don't fit. This is very uncalled for. They deliberately make it hard to get these bags , so people don't even claim for their own benefit

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Replies (4)
Bonitas Medical Fund
Bonitas Medical Fund's reply20 Oct 2023, 10:54
Official
 Hello Anne King A Fusa 
    
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention. 
         
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry. 
          
 Kind regards

Bonitas Team 
Bonitas Medical Fund
Bonitas Medical Fund's reply20 Oct 2023, 12:20
Official
Hello Anne King A Fusa 
 
Thank you for submitting the details to us through Hello Peter.
  
We will investigate this matter. 

We appreciate your patience while we are resolving this query for you. 
 
 Kind Regards
 
 Bonitas Team 
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fusaanne F's update20 Oct 2023, 17:36
Reviewer Update
To put matters worse the lady I spoke to gave me wrong emails address. She even called and gave me an email address that she claimed belonged to the CEO
Below are the email addresses I was given.
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It's very unacceptable

Bonitas Medical Fund
Bonitas Medical Fund's reply25 Oct 2023, 09:21
Official
 Hello Anne King, A Fus 
 
Thank you for submitting a comment to us through Hellopeter. 
 
According to your telephone discussion with Paed-Q (baby line), we hereby confirm that your concern has been addressed and this matter has been resolved. 
 
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. 
 
We apologise for any inconvenience caused to you. 
 
Regards 
 
Bonitas Team