Bonitas Will back Pharmacy Direct. and all customers must suffer.

Doing buisness with Bonitas would be pleasant if you do not have to deal with Pharmacy Direct. If you do buisness with me and I use an company to do a service om my behalf, is it not my duty to keep that company honest and to deliver the service agreed to my customers. Oh....no I was so wrong. I need to go back to school and learn about ethics, responsibility, accountability and Buisniss prosess. Just passing the buck to other companies is the way Bonitas handel all problems. Also Bonitas will not assist in matters that are being raised several times, because I the customer should always call the contracter first(and I would agree if this is a first of second problem or a new problem). How ever how many times must I run into the same problem before it obviously not going to change or be corrected unless Bonitas steps in and holds the contractor accounteble or finds a new contactor or solution?

I can not believe that Bonitas is in such deniel or is it a matter of staff do not know how to handle the problem because Bonitas refuses to resolve the problem as management financially benefits from doing buisness with pharmacy direct. So every body has a attitude of my customers are unimportant and insignificant?