RG
Roshini G

1 reviews | Active since Jul 2014

04 Jun 2025, 08:45

BONITAS - WHY MARARA????????

I am still at my wits' end as to why Bonitas has asked members to only get their meds from Marara Pharmacy - first 2 months I did not get my meds, then reported on HelloPeter, still no response, it's as if they don't care, cos Bonitas will continue sending their members to them. I am a chronic patient and contacted Marara on 15/05 to find if all was in order and when will I receive my meds - Emily says in the week of the 19th - waited entire week called on 26th and then get told there is a co-payment required - made pt and sent POP and was told I will receive meds on 27th. By 30th still no meds - now totally irate as I need my meds. Lo and behold, I received my meds, but guess what, they sent me incorrect meds, and I have been in touch with Emily, who is now ignoring me. TOTALLY disgusted with both Bonitas and Marara - PLEASE CAN I GO BACK TO GETTING MY MEDS FROM DISCHEM AS I CANNOT AFFORD TO BE WITHOUT MY MEDS - ALSO I AM NOT PAYING THE 30% AS I DO NOT HAVE ANY OPTION. Please think of your members as this is a life and death situation.

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Replies (1)
Bonitas Medical Fund
Bonitas Medical Fund's reply04 Jun 2025, 09:04
Official
Hello Roshini
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We have escalated your query to Marara Pharmacy for further assistance.

We sincerely apologise for the inconvenience caused to you. 
Kind Regards

Bonitas Team