Bonitas ,where no service is key

Item: Bonitas Medical Fund
Rating: 1
Author: Theuns B

Absolutely no communication,going through airtime ,promises to phone back but never does ,claims unresolved been given the runaround, wrong info captured and the list goes on ,under qualified consultants.

Helpful (0)

Replies (3)

Bonitas Medical Fund's replyOfficial

20 Sept 2024, 15:48

Hello Theuns

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.

We will investigate this matter.

We appreciate your patience while we are resolving this query for you.

Kind Regards

Bonitas

Bonitas Medical Fund's reply20 Sept 2024, 15:48

Official

Hello Theuns

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.

We will investigate this matter.

We appreciate your patience while we are resolving this query for you.

Kind Regards

Bonitas

Theuns B's updateReviewer Update

20 Sept 2024, 15:53

Looks like patiience,is a very well known word teached to your staff ,please be patient while we look into your queries,booom after your airtime ran out end of story,please be patient.

Theuns B's update20 Sept 2024, 15:53

Reviewer Update

Looks like patiience,is a very well known word teached to your staff ,please be patient while we look into your queries,booom after your airtime ran out end of story,please be patient.

Bonitas Medical Fund's replyOfficial

30 Sept 2024, 15:18

Hello Theuns

Thank you for submitting a comment to us through Hellopeter.

According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Regards

Bonitas Team

Bonitas Medical Fund's reply30 Sept 2024, 15:18

Official

Hello Theuns

Thank you for submitting a comment to us through Hellopeter.

According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Regards

Bonitas Team