**** Bonitas WhatsApp Service

I was chatting to a Bonitas service agent on what's app. My son needs to see an ENT specialist urgently. I just needed to know where to go and if the authorisation is approved. She telling me she cannot talk to a minor. The system correctly authenticated me, am enquiring about my son who is 4years old, dependent 03 on my plan. She says she cannot talk to a minor, that's bull**** my son is a baby and I need help so he can see a specialist, the system should have rejected me logging in as dependent 03 from the onset if you are really concerned about security. I was talking to Basetsana Malotle. Come people, I need help not the run around....lift up your game when it comes to servicing clients.