FM
Freddy M
1 reviews | Active since Dec 2009
17 Oct 2022, 10:47
Bonitas WhatsApp is a **** and Bonitas is not responsive at all
The WhatsApp line is a ****, I was informed on Tuesday 14 Oct 2022 that I was number 6 on the queue, am still waiting! I called and was given a reference number: 131022QB98KX, and to date nothing has happened. I have e-mailed and to this day, I have not received a response. Bonitas is just not responsive, at all! My request is a simple one which could have been disposed off five days ago. My mother is a Bonitas member and I pay for her account on a monthly basis from my own bank account. All I need is a confirmation that the monthly payment is deducted from my account, and that is all. How long must I wait for such a simple letter?
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Replies (2)
Bonitas Medical Fund's replyOfficial
17 Oct 2022, 11:11Hello Freddy M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply17 Oct 2022, 11:11
Official
Hello Freddy M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's replyOfficial
17 Oct 2022, 15:04Hello Freddy M
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Bonitas Medical Fund's reply17 Oct 2022, 15:04
Official
Hello Freddy M
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team