NL
Nicole L

1 reviews | Active since Jun 2021

04 Oct 2024, 11:36

Bonitas, what's going on???

If there was a star below 1 I'd pick it. What I went through last night was frustrating!!!! I had a bad seizure IN PUBLIC I woke up in a public bathroom at a mall. Cut story short, they refused authorisation for me to be admitted. Reason: they told the Docs I haven't been on the plan for a long time 😤😧 yet my recent admission was in late August and another one in June, both to private hospital for different reasons. I ended up having to go home. I came to Bonitas running from another med aid only to find myself in this mess.

0
Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply04 Oct 2024, 11:43
Official
 Hello Nicole L

Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention. 
         
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry. 
          
 Kind regards
     
 Bonitas Team 
Bonitas Medical Fund
Bonitas Medical Fund's reply04 Oct 2024, 15:09
Official
 Hello Nicole L 
 
Thank you for submitting the details to us through Hello Peter.
  
We will investigate this matter. 

We appreciate your patience while we are resolving this query for you.  
Kind Regards
 
Bonitas Team