BONITAS what shocking service!

No star should be given. Bonitas Medical Fund shocking service!!! Surely you should've had all your ducks in a row before the big transition? When one is not holding on for 2 hours, all you get are empty promises of agents that will phone you back. When you do get to the oncology department, the agent can't assist as they are only "helping out". No previous communication or scripts can be found on the system. We got so many wonderful emails to say the transition will not impact us as clients, but what is happening now? Did you not have a proper handover? Seems like all authorisation processes that started towards the end of May must be started from scratch. What a disaster! Can one lodge a complaint Council for Medical Schemes for bad service?