Bonitas ! What Service !

<p>It started last year with the amalgamation with Liberty. In November I asked for a hard copy of their new 2017 "T's and C's" - no response. As a result, I only found out what the 2017 premium was when my bank statement arrived. I do not know what cover I am getting. I trust !</p> <p> This year I needed to speak to someone and dialled their contact number. What a trial ! I got responses such as 'all our lines are congested try again later' no apology, no identification, no 'we will call you back', just cold. I finally - after many attempts, reached the promise of a human and was requested to stay on the line as 'your call is important to us' I waited a real 10 minutes [I timed it] only to have the line go dead. This procedure or variations of it lasted a solid week - Monday to Friday . I finally emailed my displeasure and frustration. It is my sincere hope that I am not the first or the last to complain about your telephone system. I also tried a fax number I located, only to find that my information was incorrect.</p> <p>Now about your email system - you have a number of email addresses - my difficulty is choosing the best one - does Bonitas have a system of redirecting incorrectly addressed emails? </p> <p>I did get a phone call at 7.30am - I was showering and attempts to get a direct number to phone Sabelo [?] back were unsuccessful, I had to go through the Bonitas number and all the questions to be answered and numbers to be punched in AGAIN ! With the definite likelyhood of not being able to speak to Sabelo again.</p> <p>I need a regular checkup with a cardiologist and have been following a routine since 2009 with Liberty. My first visit with Bonitas administering was a financial disaster - I should have registered my scheduled visit with Bonitas for authorisation BEFORE the consultation! How was I to know as I did not have a copy of their Ts & Cs. My complaint to them was acknowledged with the advice to tell you, Hello Peter.</p> <p>I am paying Bonitas R60 000 pa for medical aid AND the services attached, like helpful people and a intelligible systems.</p> <p>Very Sincereely</p> <p>Francis Boulle</p> <p> </p>