Bonitas what a joke

<p>I submitted a member record amendment form to add my 2 grandchildren to my medical aidon 6 January 20147 to Bonitas. They rep**** that some questions were not ticked yes or no and I re-sent the form with all relevant answers ticked this time. Four reference numbers later the matter of adding 2 beneficiaries to my medical aid is still not resolved. Then they see all the pages in my attachment, then a few days later they can't see all the pages of the same attachment? How are the call centre agents trained if they can't even open an attachment to en e-mail and add 2 children to the fund? Sorry to say but one month turn around time is simply not acceptable.</p>