1 reviews | Active since Dec 2013
Bonitas - WERE NOT HERE FOR YOU
I am a pensioner who is forced to belong to Bonitas Medical Fund because my former employer contributes towards the costs.
In the past years I have had, and continue to have, numerous problems with Bonitas. My latest problem is that my wife and I both have "care plans" in place where Bonitas pay for certain PMB costs. Under both our "care plans" are two specialist visits per year. My wife has just had her first specialist visit for 2019 for arthritis and the cost of this visit was R1550. I totally agree that this amount is ********** but Bonitas paid me ( I had to pay cash to the specialist) R330,48 for this visit . This is less than they pay for a GP visit. Does any specialist charge this low amount. To make matters worse this amount was originally deducted from my "out of hospital " expenses. This is normal for them as although one has a " care plan" one department does not have any idea of what the other department is doing.
Almost every time I make a claim against Bonitas there is a problem. I have discussed the above with them but as usual no conclusion.
This is from a medical aid company who slogan is " WERE HERE FOR YOU" to me this should be "were not here for you"
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team