BONITAS. WAITING 2 WEEKS FOR HBO AUTHORISATION

Bontas medical aid is becoming quite useless. An authorisation request was sent into them on 21 Jan25. I have called in numerous times to get any feedback from them but just keep getting told it has been escalated. I have just called them again and get the same response, it has been escalated. How long does your panel need to assess and authorise??????????????????? You make sure the contribution is received on time every month. This service stinks!!!!!!!!!!!!!!!