1 reviews | Active since Nov 2017
Bonitas = VERY BAD service, and now I need to struggle
Bonitas = VERY BAD service. Im struggle to sort out my Medical aid, according to them my account has been suspended. after I just followed their call canter agents instructions. I phoned 22.08.2018 I was for 51:00 with them on the phone. The lady promise to call me back she just want to discuss this with the manager and guess what its 24 hours later and still no phone call. Now I'm sitting without a medical aid until the day Bonitas decided to help me and sort out the mess their call center agents did.
Hello Jaxmac,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Hello Jaxmac,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Hello Jaxmac,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Hello Jaxmac,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team