bonitas underwriters is where all hope goes to die!!!

To date dealing with Bonitas customer service sucks! 3 weeks in and ive spent over 3 hours on the phone with Bonitas, each time new forms lost in transit, questions not answered, and bogus exclusion periods! I can't even recall which query number goes with which issue! To date I have 230126QBSX48, 260126QBXT6Y, 260126QBW4YN, 230126QBSZ0B, 230126QBSYPB, MI***, 210126QBPPDT - ALL unresolved!!!!!!! And this is just since 21 Jan! Now WHY...WHYYYYYY can Bonitas not answer me as to why my husband has a 3 month exclusion period if he is literally moving from Discovery, end date 31 Jan 2026, to Bonitas, start date, 1 Feb 2026, with the membership certificate SENT 5 TIMES BY NOW!!!!!! Ive added all membership details even, theres a discovery membership number added on the application form as well and no one is willing to provide an answer! I've sat on calls with Bonitas people and confirmed OVER THE PHONE they have the membership certificate FROM DISCOVERY (DONE ON 20/21 JANUARY!!!!! One day later, no certificate all of a sudden!) We both have our own respective chronic conditions, stipulated on the application form, THAT IS NOW MIXED UP!!!! HOW!!!!!! Ive supp**** Bonitas 4 times now with my script to add chronic meds, AND STILL NO CHRONIC MEDS ARE ADDED TO MY PROFILE! I HAVE 2 DAYS LEFT OF MEDS!!!!!!!!! 2!!!!!!!!!!!!